Contact PIN8
Philippines’ social entertainment & community platform — we're here to help.
call our hotline for urgent concerns.
Get in touch with PIN8 Support
Whether you need account help, want to report an issue, are interested in partnerships, or have media enquiries — PIN8’s support team is ready to assist. We offer multiple contact channels to make it easy for Filipino users to reach us.
Send Us A Message
Contact Form — Send us a message
Please provide details to help us respond faster. We typically reply within 24 hours (business day).
Quick Help — Frequently asked
Q: How fast will you reply?
A: We aim to respond to emails within 24 hours on business days. Urgent phone calls are prioritized.
Q: I forgot my password — what should I do?
A: Use the Forgot Password flow, or contact support with your registered email and a screenshot if needed.
Q: Where can I report inappropriate behavior?
A: Use the in-game/report feature or email safety@pin8.ph. Our moderation team will investigate.
Q: How do I inquire about partnerships?
A: For business proposals, send details to partners@pin8.ph — include a brief pitch and contact information.
Office & Mailing
Visit or mail us by appointment — most support is handled online for faster service.
PIN8 Inc.
12F Digital Hub Tower, Bonifacio Global City,
Taguig, Metro Manila, Philippines
Office hours: Mon–Fri 24H (except public holidays). Please contact support before visiting.
Privacy & Data Handling
Information you provide to PIN8 through our contact channels will be processed in accordance with the and our Privacy Policy. We do not sell personal data to third parties. Contact-related data is used to respond to your queries and improve our services.
Accessibility & Inclusion
PIN8 is committed to accessible services. If you require assistance in an alternative format (large text, Tagalog translation for official documents, etc.), please indicate your needs in the contact form and we will accommodate where possible.